Term and Conditions

Welcome to Leonisa Sale Store! These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

At Leonisa Sale Store, we’re committed to providing you with high-quality intimate apparel and swimwear that makes you feel confident and beautiful. Our terms are designed to be as transparent and user-friendly as our products are comfortable and supportive.

1. Website Use and Access

1.1 Eligibility

You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you are of legal age to form a binding contract.

1.2 Account Registration

While you can browse our site without registration, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account information.

1.3 Geographic Restrictions

We ship globally excluding Asia and select remote areas. Access to our website from territories where content is illegal is prohibited.

1.4 User Responsibilities

• Provide accurate and complete information during registration and checkout
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations

2. Products and Services

2.1 Product Descriptions

We take great care in accurately describing our products, including our signature bum lifting collections, high-impact sport bras, and elegant lace intimate wear. However, slight variations in color may occur due to monitor settings.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a full refund for that item.

2.3 Sizing and Fit Guidance

We provide detailed sizing charts to help you select the perfect fit for our balconette bras, Brazilian bikinis, and activewear. Please refer to these guides before ordering.

2.4 Product Categories

Our collections include: Activewear, Balconette, Bikinis, Bras, Brazilian, Bum Lifting, Cover Ups, French Knickers, Full Brief, Full Figure, Gym Shorts, Half Cup Bra, High-Impact Sport Bra, Knickers, Lace, Multipacks, One Piece & Monokinis, Plus Size Swimwear, Posture Corrector, and Seamless/No Show collections.

3. Orders and Payment

3.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline orders at our discretion. Order confirmation does not constitute acceptance.

3.2 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Order Processing and Shipping

We process orders within 1-2 business days after payment confirmation. Shipping options include:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over £50, EMS delivery, 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

3.5 Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the processing stage. Contact us immediately at [email protected] for cancellation requests.

4. Returns and Exchanges

4.1 Returns Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

4.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original, unworn condition
• With all original tags attached
• In original packaging
• Free from any stains, odors, or damage
• Accompanied by the original receipt or order confirmation

4.3 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Knickers & French Knickers (all styles)
• Multipacks where the packaging has been opened
• Final sale items (clearly marked during promotions)

4.4 Return Process

Follow these steps for returns:

1. Contact customer service within 15 days at [email protected]
2. Complete the returns form we provide
3. Package items carefully in original packaging
4. Ship to: Leonisa Sale Store Returns, 85 New St, Birmingham, GB B2N 4SQ, United Kingdom

4.5 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Intellectual Property

5.1 Copyright

All content on this website, including text, graphics, logos, and images, is the property of Leonisa Sale Store and protected by international copyright laws.

5.2 Trademarks

“Leonisa Sale Store” and our product collection names are trademarks of our company. Unauthorized use is prohibited.

5.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include any resale or commercial use.

6. Liability Limitations

6.1 Product Use

While our high-impact sport bras and posture correctors are designed for specific uses, we are not liable for any injuries resulting from improper use of our products.

6.2 Website Availability

We strive to maintain uninterrupted website access but cannot guarantee it. We’re not liable for any temporary unavailability due to technical issues.

6.3 Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products shall not exceed the purchase price of the products in question.

6.4 Indirect Damages

We are not liable for any indirect, special, or consequential damages arising from your use of our website or products.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

8.1 Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

8.2 Dispute Resolution

Any disputes shall first be attempted to be resolved through our customer service team. If unresolved, disputes may be submitted to the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

We will notify registered users of any material changes to these terms.

10. Contact Information