Our Commitment to You
At Leonisa Sale Store, we understand that finding the perfect fit in intimate apparel and swimwear is essential to feeling confident and beautiful. Just as we meticulously craft our collections with precision and care, we’ve designed our shipping and returns process to be as seamless as our no-show collections. Whether you’re shopping for high-impact sport bras for your active lifestyle, elegant lace collections for special occasions, or our signature bum lifting and Brazilian collections, we’re committed to ensuring your complete satisfaction.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is dispatched.
Shipping Methods & Delivery Times
- Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping – Orders over £50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Tracking included
Please Note: We ship globally excluding Asia and select remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
Returns Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your balconette bras, Brazilian bikinis, activewear, or other collections fit perfectly and meet your expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- With all original tags attached
- In original packaging
- Free from any stains, odors, or damage
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on the following items:
- Knickers & French Knickers (all styles)
- Multipacks where the packaging has been opened
- Final sale items (clearly marked during promotions)
These exceptions help us maintain the highest standards of hygiene and quality for all our customers shopping for intimate apparel.
Step-by-Step Returns Process
1. Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and items you wish to return.
2. Complete the Returns Form
We’ll email you a returns form to complete. Use the template below as a guide for your request.
3. Package Your Items
Carefully pack the items in their original packaging, including all tags and documentation.
4. Ship Your Return
Send your return package to:
Leonisa Sale Store Returns
85 New St
Birmingham, GB B2N 4SQ
United Kingdom
5. Processing Time
Once we receive your return, please allow 3-5 business days for processing. We’ll notify you via email once your return is processed.
Refund & Exchange Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method
Your refund will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your PayPal account
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns. If the exchange item is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference.
International Returns
As we ship globally (excluding Asia and select remote areas), international customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Returns Request Template
Use this template when contacting us about returns or exchanges:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Leonisa Sale Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [Product Name], [Size], [Color] – [Reason for Return/Exchange] [Add additional items as needed]
Preferred Resolution: [Refund / Exchange for (specify size/color)]
Please provide instructions on how to proceed with my request.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]Need Assistance?
Our customer service team is here to help you with any questions about returns, exchanges, or finding the perfect fit in our collections – from high-impact sport bras for your active lifestyle to our elegant lace collections for special occasions.
Contact Information:
Email: [email protected]
Address: 85 New St, Birmingham, GB B2N 4SQ
Response Time: Within 24-48 hours during business days
Thank you for choosing Leonisa Sale Store. We’re committed to ensuring your shopping experience is as comfortable and supportive as our posture correctors and bum lifting collections.