Welcome to Leonisa Sale Store’s FAQ page! We’re here to help you with any questions about our products, delivery, payments, and more. Our goal is to provide a seamless shopping experience, just like our no-show collections. If you don’t find the answer you’re looking for, feel free to contact our support team.
Product Questions
What types of products do you offer?
We specialise in intimate apparel and swimwear, including activewear, balconette bras, Brazilian bikinis, high-impact sport bras, and more. Our collections feature items like seamless knickers, posture correctors, and plus-size swimwear, designed for comfort, style, and support.
Do you have products for full-figure or plus-size customers?
Yes! We offer a range of full-figure bras and plus-size swimwear to celebrate all body types. Our designs focus on fit and confidence, ensuring everyone finds their perfect piece.
Are your products suitable for high-impact activities?
Absolutely. Our high-impact sport bras are engineered for support during intense workouts, while our activewear and gym shorts are designed for durability and comfort.
Delivery and Shipping
What are your shipping options?
We offer two convenient methods:
- Standard Shipping: Costs £12.95 and uses DHL or FedEx, with delivery in 10-15 days after dispatch. Perfect for urgent needs like last-minute cover-ups or gym wear.
- Free Shipping: Available for orders over £50 via EMS, with delivery in 15-25 days after dispatch. Ideal for stocking up on multipacks or plus-size items.
How long does order processing take?
All orders undergo a 1-2 day processing period to ensure quality, from lace French knickers to bum lifting designs, before they’re shipped.
Do you ship globally?
We ship worldwide to make our products accessible, but we currently exclude Asia and select remote areas due to logistical constraints. Wherever you are, we strive to deliver your favourite pieces.
What should I expect after placing an order?
You’ll receive an email confirmation, followed by a dispatch notification with tracking details. Your package will arrive securely packaged via your chosen carrier.
Returns and Exchanges
What is your return policy?
We accept returns within 15 days of receipt. We want you to feel confident in your purchase, so if something isn’t right, we’re here to help with a hassle-free process.
How do I initiate a return?
Please contact us at [email protected] with your order details, and we’ll guide you through the steps. Remember, returns must be made within 15 days of receiving your items.
Payment Methods
What payment options do you accept?
We support Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected to ensure a safe shopping experience.
Is my payment information secure?
Yes, we use trusted payment gateways to keep your details safe. If you have any concerns, feel free to reach out to our support team.
Account and Support
How can I contact customer service?
For any questions or assistance, email us at [email protected]. We’re dedicated to providing prompt and friendly support.
Do I need an account to shop?
No, you can check out as a guest, but creating an account might make future purchases faster and allow you to track orders easily.
Thank you for choosing Leonisa Sale Store! We’re committed to making your experience as comfortable and reliable as our products. For more details, visit our website or write to us at [email protected].
Leonisa Sale Store | 85 New St, Birmingham, GB B2N 4SQ | Global Shipping (Excluding Asia & Select Remote Areas)